- UK: 1-3 working days (Mon-Fri).
- EUROPE: 3-5 working days (Mon-Fri).
- WORLDWIDE: 5-7 working days (Mon-Fri).
Please note: We cannot be held accountable for delays caused by our couriers. We cannot ship to the USA, Canada, Australia, Russia and the UAE.
We guarantee our paint will match the original OEM factory colour chip. Our paints are mixed by hand one at a time, and while we’re pretty good, we can occasionally screw up an order. If it’s our fault, we’ll do our best to correct it and send you another bottle at no charge. If we can’t get it right, we’ll refund your purchase price upon return of the kit – guaranteed.
In the event you test the paint and determine it is not a good match, we will try to work with you to solve the problem. Please contact us and describe the discrepancy.
VERIFY YOUR COLOUR CODE
Our searchable database is meant to be used as a guide to help our customers determine their colour. The colour chips displayed are computer generated and often do not closely resemble the actual colour. Because of this, to ensure that you receive the correct colour, you must confirm the colour code from your vehicle.
Use our OEM code matching database to look up your colour. If you can’t find your car/code in our database, please refer to our FIND YOUR CODE page. Once you have been able to locate the code for your car, please use this information when placing your order on our website. In most cases, if we have your colour code, even if it is not found in our database, we can provide you with the colour.
THERE ARE NO REFUNDS OR RETURNS FOR CUSTOMERS ORDERING THE WRONG PAINT.
We provide a custom product. Each order is processed individually as it is received for that particular customer. We cannot resell old paint and therefore we do not allow for returns or refunds for any of the following reasons:
- You have changed your mind and no longer want the kit.
- You sold the car.
- You decided to take the car in to have it professionally repaired.
- You couldn’t get the repairs made to your satisfaction.
While we do guarantee the colour match of your paint if we have a sample to match to, we can’t guarantee that it will repair all types of damage to each individual’s satisfaction. We do know that we offer the best product for paint chip repair, and if used properly for this type of damage it will produce excellent results.
We try to provide as much information as possible on our website to help our customers decide if our product is the right choice for the repairs they are looking to make. Please review our FAQ page to better understand if our system is the best option for your particular needs. We are reasonable and do listen to our customers and retain the right at our discretion to accept returns and issue refunds. Please contact us for more information.
Product must be returned in its original packaging and will be inspected on return. We reserve the right to refuse return if products are damaged or used. Include a brief written description of why you are returning the product and your address so that we can send a replacement back to you if necessary. Products must be returned to:
EUROZONE BRANDS LIMITED
Fence House Business Units